Privacy policy

We make sure that customer data and personal information such as email addresses and account passwords are protected from unauthorized access, disclosure and misuse through various mechanisms such as encryption, system alerts and physical assets security.

We enforce rules and procedures concerning the system use and users to avoid unauthorized access to subscribed e-library content.

We provide all the tools necessary to the customer for reviewing at any time access details including geographic location, date and time, IP Addresses and usage records.

The IP address collection is strictly used to ensure the reliability of service and to prevent unauthorized access and misuse of your e-library institutional access service.

The location function is not used on any smart phone or mobile device application.

In the instances when you register in order to access the service in accordance to your institutional access policies and requirements (such as IP address range or trusted email domain(s), this is to let us provide personalized services and communicate separately with you, should you require support from us.

Your information will never be shared with a third party without your institution explicit approval.

We store all user information in secure databases protected via a variety of access controls. This data is accessed only for the purposes specified in this privacy policy.

Like most web sites, we use small bits of data called cookies stored on users' computers to simulate a continuous connection. Cookies let us remember information about your preferences and allow you to move within our service without reintroducing yourself. Web browsers let you easily see and control cookies. DeepKnowledge™ and its partners may also use cookies to determine on an anonymous basis, which services users have had access to, and how users responded to them. Similarly, DeepKnowledge™ and its partners may use small pieces of code called 'web beacons' or 'clear gifs' to collect anonymous metrics used for statistical and reporting purposes that identify usage trends in order to improve the service we provide you as part of your institutional access.

If you have any questions regarding DeepKnowledge™ and your privacy, please contact us.